International Customs, Biosecurity and Import Requirements

NoseyPets ships products internationally to selected countries; however, international customers are responsible for ensuring that the products they order are permitted to be imported into their destination country.

Import, customs, quarantine and biosecurity requirements vary between countries and may apply to pet food, treats, chews, supplements and other products containing animal, plant or microbial ingredients. The fact that a product is legally sold in Australia, or was manufactured in Australia, does not guarantee that the product is permitted to be imported into another country.

Customers are responsible for checking the applicable import requirements of their destination country before placing an international order, including whether an import permit, veterinary certificate, health certificate, manufacturer's declaration or other documentation is required.

By placing an international order, the customer acknowledges that they are responsible for complying with the import requirements applicable to their destination country and for any customs duties, taxes, permits, certificates, quarantine fees, storage fees, inspection fees, return fees, disposal fees or other charges imposed by customs, biosecurity, quarantine authorities, carriers or other government authorities.

NoseyPets is not responsible for delays, refusal of entry, seizure, destruction, disposal, abandonment, return or other failure of delivery where the issue arises from the destination country's customs, quarantine, biosecurity or import requirements, provided the issue was not caused by an error or failure by NoseyPets.

If an international shipment is refused entry or cannot be delivered because the required import requirements, permits, certificates or approvals have not been obtained or satisfied, any resulting costs or losses may be the responsibility of the customer.

Customers should contact the relevant customs, quarantine or biosecurity authority in their destination country before ordering if they are uncertain whether a product can legally be imported.

Returning International Shipments to Australia

Where an international shipment is returned to Australia, the returned goods may be subject to Australian customs, quarantine and biosecurity requirements before they can be released or returned to NoseyPets.

The fact that goods were originally manufactured, purchased or dispatched from Australia does not guarantee that they can be re-imported into Australia after being exported.

Where Australian customs, quarantine or biosecurity authorities require an import permit, certificate, inspection, treatment or other approval for the return of the goods, the customer may be responsible for any resulting costs where the requirement arises from the international shipment and is not caused by an error or failure by NoseyPets.

If goods cannot be legally returned to NoseyPets and are instead seized, destroyed, disposed of, abandoned, re-exported or otherwise rendered unrecoverable by customs, quarantine, biosecurity or other government authorities, NoseyPets will assess any refund or other remedy in accordance with this Returns & Refunds Policy and applicable Australian Consumer Law.

NoseyPets does not guarantee that an international shipment that is refused by the destination country will be successfully returned to Australia or recovered by NoseyPets.