International Customs Refusals and Unrecoverable Returns
International orders that are refused, detained, seized, destroyed, disposed of or otherwise prevented from being delivered by the destination country's customs, quarantine, biosecurity or other government authorities are not considered ordinary returns or change-of-mind returns.

Where an international order is returned to Australia, NoseyPets will only be able to process a return-based refund once the goods have been successfully received by NoseyPets and are available for inspection, unless otherwise required by Australian Consumer Law.

If an international shipment cannot be returned to NoseyPets because the goods are seized, destroyed, disposed of, abandoned, re-exported or otherwise rendered unrecoverable by customs, quarantine, biosecurity, government authorities or another third party, NoseyPets will not be responsible for the loss of the goods where the circumstances were caused by the destination country's import requirements or other circumstances outside NoseyPets' reasonable control and were not caused by an error or failure by NoseyPets.

Where an international shipment cannot be recovered, NoseyPets may require evidence from the relevant carrier, customs authority or government authority confirming the reason the goods could not be delivered or returned.

Any refund, replacement, store credit or other remedy in circumstances involving an international customs or biosecurity refusal will be determined in accordance with the circumstances of the order, this policy and applicable Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.